Last updated: 18.02.2026
1. Introduction
This Privacy Policy explains how Authentic Stays Croatia (“we”, “us”, “our”), collects, uses, and protects personal data of users of the website https://authenticstayscroatia.com.
We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable laws of the Republic of Croatia.
2. Personal Data We Collect
We may collect the following categories of personal data:
a) Information You Provide Voluntarily
When you contact us via contact form or email:
- Full name
- Email address
- Phone number
- Content of your inquiry
- Information related to accommodation requests or reservations
b) Automatically Collected Data
When you visit our website, certain technical data may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time and duration of visit
This data may be collected through tools such as Google Analytics and Meta (Facebook) Pixel.
3. Purpose of Processing
We process personal data solely for the following purposes:
- Responding to inquiries
- Facilitating communication between guests and accommodation owners
- Assisting in the reservation process
- Improving website functionality and user experience
- Analyzing website traffic and performance
We do not sell, rent, or trade personal data to third parties for marketing purposes.
4. Legal Basis for Processing
We process personal data based on:
- Your consent (e.g., when submitting a contact form)
- Taking steps prior to entering into a contract (reservation inquiries)
- Our legitimate interest in improving our services and website performance
5. Data Sharing
We may share relevant personal data with:
- Accommodation owners or property managers, solely for the purpose of responding to inquiries and arranging reservations
- IT service providers who maintain our website
- Analytics and advertising service providers (e.g., Google and Meta), in accordance with their privacy policies
All third-party providers process data in compliance with applicable data protection regulations.
6. Data Retention
Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected, including:
- Duration of communication regarding an inquiry or reservation
- Compliance with legal obligations
After this period, data will be securely deleted or anonymized.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at: info@authenticstayscroatia.com.
You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
8. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
However, no internet transmission can be guaranteed to be completely secure.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies, including:
- Google Analytics (traffic analysis)
- Meta (Facebook) Pixel (advertising and remarketing)
For more detailed information, please refer to our Cookie Policy.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be published on this page with a revised “Last updated” date.